Merlin Entertainments Park Security Supervisor in Carlsbad, California

Park Security Supervisor

Description Scope of Job: With Public Safety Manager, lead the day to day operation of the Security Department. This includes managing the daytime & overnight operations, in addition to the investigations. Maintain a safe and secure environment for guests and MCs by effective implementation of all safety and security procedures. Responsible for the hiring, scheduling, and training of the Security Department. Responsible for ensuring daily paperwork, staffing of positions, and resort patrols are properly undertaken

Key Objectives:

Responsible for overall operations of Park Security leadership and Ranger team, to include: hiring, training, performance management, time keeping, documentation and compliance.

Main Responsibilities:

  1. Operations
  • Responsible for all daytime, overnight, & investigations operations of the Security Department, including Park, Water Park, and SEA LIFE.

  • Responsible for maintaining SOPs, training, compliance, initial incident/accident investigations and all documentation within the Security Department.

  • Leads Investigations team and conducts accident, security, and profit protection investigations, completes written reports by recording observations, information, occurrences and surveillance activities; interviews witnesses, and obtains photographs. Maintain evidence room and ensure physical and electronic evidence is properly handled and stored.

  • Lead the training and auditing of reports. Ensure reports are accurate, professional, and timely.

  • Leads intelligence operations regarding guest or employee misconduct. Intelligence gathering can involve interviews, social media investigation, background checks, CCTV, access control, and first person observation. Liaise with law enforcement regarding investigations when necessary.

  • Ensure the efficient operation of LEGOBASE, Gate House, and Bag Checks.

  • Supports Technician Supervisor in day-to-day access control for the Park, Water Park, and SEA LIFE.

  • Supports Technician Supervisor in the day-to-day use of equipment used by the Security Department including vehicles, radios, office supplies, and other daily equipment.

  • Ensures parking lot security, including the Model Citizen Parking Garage operations, is secure 24 hours a day.

  • Responsible for executive protection of VIP guests and dignitaries. Liaise with VIP Experience, law enforcement, and VIP private security to deliver a safe and memorable experience.

  • Assist Hotel Security Supervisor with patrols, reports,

  1. Financial
  • Responsible for Resort Security labor budget; day to day, weekly, monthly, quarterly and YTD management of labor hours.

  • Prevents loss and damage by responding to emergencies, reporting irregularities, enforcing policy and procedures, and restricting access to trespassers. Trains team on how to respond.

  • KPIs are met. Oversees Security Loss Prevention program.

  • Ensures Security provides immediate guest recovery relief for injured guests in order to minimize guest claims.

  1. Development
  • Responsible for the development of Park & Water Park leadership team and Park Rangers.

  • Ensures execution of the Security Department OJT/FTO program meets Park standards.

  • Ensures all MCs have proper training, certifications and documentation in place as well as staying up to date on all compliance issues and expiration dates of any time sensitive Security certificates/training for the Security team.

  • Responsible for the PDP program by wiring, reviewing and evaluating reviews for the Ranger team.

  1. People
  • Performance management and support of Park & Water Park Team Leads and Ranger Team.

  • Ensures scheduling and payroll services for entire Security team are met.

  • Provides excellent service and customer/guest relations to all staff, MCs and Guests.

  • Develop and maintain productive relationships with local law enforcement, neighbouring businesses, and local theme park security professionals.

  • Maintains positive relationship with Profit Protection Manager and assists in Profit Protection investigations as needed.

  1. Health & Safety
  • Ensures Security team is first aid, CPR, and AED trained

  • Leads team in PSO Powers to Arrest and Weapons of Mass Destruction & Terrorism Awareness training

  • Ensures Security team is properly trained in defensive tactics and handcuff procedures

  • Ensures building and equipment inspections are conducted throughout the resort.

  • Ensures facilities, equipment and other assets are properly secured.

  • Maintain and implement risk assessments for Security operations, Park special events, and VIP/dignitary visits.

This position is responsible for all aspects of Health, Safety & Security within their team, in line with the Group Policy (HS001). In particular, they must ensure that risk assessments have been carried out, that safe working procedures are in place for all work activities and that all employees in their teams are aware of the Group Health, Safety and Security Policy and their obligations under it. They must ensure that safe working practices are monitored and that risk assessments and procedures are reviewed regularly. Where incidents do occur, they must ensure that they are investigated appropriately and that where necessary, corrective action is taken to ensure that such incidents are not repeated.

Background & Experience:

  • Requires at least four years of leadership/supervisory experience, including employee training.

  • High school diploma or GED required. Bachelor’s degree in relevant field such as criminal justice, security, safety, or business helpful.

  • Excellent communication, reasoning, interpersonal and writing skills are required and necessary in this position as well as the ability to remain calm under pressure.

  • Excellent phone, radio and person to person communication skills are essential to this position.

  • Demonstrated knowledge of relevant local, state, and federal laws & regulations

  • Prior Security and theme park experience is helpful.

  • ASIS-CPP, PCI, or PSP certifications helpful.

  • CFI, Wicklander-Zulawski, & McAfee Cyber Intelligence certifications helpful.

  • Must have current PSO or GAURD CARD or have the ability to obtain one upon starting position

  • Must be CPR/First Aid/ AED trained and make certificate available upon hire

  • Must be willing to work flexible hours, holiday, weekends and graveyard shifts to support park operations. Primary schedule is mornings and afternoons.

  • Must have valid driver’s license, safe driving record and be willing to utilize own car for business purposes. Job: Management

Work Locations: LEGOLAND California Resort One LEGOLAND Drive Carlsbad Ca 92008

Closing Date (Period for Applying) - External: Ongoing