Sharp HealthCare Concierge/Receptionist in La Mesa, California

  • Summary *

When assigned to work in waiting rooms, lobby’s and entrances the Concierge/Reception assists the supervisor in direction and supervision of lobby volunteers as well as the orientation of new volunteers. They coordinate wheelchair availability, assures complete and accurate processing of lost and found items; greets and provides assistance to visitors and patients entering the hospital; provides patient information as appropriate using the Cerner applications, and IDX documentation system.

When assigned to the surgical waiting lounge, the concierge is responsible for monitoring all lounge activity, maintaining a positive, comfortable environment and providing updates to waiting family members of surgical patients.

When assigned to the Emergency Department, the Concierge is responsible for monitoring all lobby activity, maintaining a positive and comfortable environment and provide information to family members visiting, as appropriate using Cerner applications. Provides guidance on the flow of the emergency department in what to expect. Will act as a liaison between the clinical staff and the patients and visitors.

Sharp Grossmont Hospital’s main lobby with enhanced concierge services is much like a 5 star hotel, offering excellent customer service for our guests, visitors and staff by, greeting, escorting and assisting in other activities such as transportation of patients and guests. The Concierge ensure that our guest have a personal Sharp Experience encounter, by providing efficient, customer-friendly front desk concierge service. In this busy department a smile is a must. We are a department of 8 staff members and approximately 140 volunteers.

Sharp Grossmont Hospital is the largest not-for-profit, full-service acute care hospital in the region with 536 beds. The hospital has outstanding programs in heart care, orthopedics, rehabilitation, robotic surgery, mental health, stroke care and women’s health. In addition, the hospital’s Emergency and Critical Care Center is one of the most technologically advanced emergency and intensive care facilities in the nation.

Sharp Grossmont Hospital is nationally recognized as a MAGNET®-designated hospital for patient care and nursing practices. This designation is the “gold standard” for patient care and nursing excellence and is the highest honor awarded by the American Nurses Credentialing Center.

Physical requirements of position may be discussed during interview.

Sharp HealthCare is proud to be an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, transgender status, sexual orientation, protected veteran status or any other protected class.

Keywords: Concierge/Receptionist

  • Location *

This position is located in La Mesa, San Diego County

  • Hours *

Per Diem, variable hours, weekends as needed

  • Required Skills and Qualifications *

  • Two (2) years of experience in delivering high level of service in guest relations

  • One (1) year of peer mentor or peer coaching with experience in training and support of co-workers

  • Excellent telephone etiquette and ability to stay focused with frequent interruptions

  • Excellent interpersonal skills

  • Excellent customer relations skills

  • Good organizational skills and situational awareness

  • Basic computer knowledge in Word and Excel

  • Must be able to push wheelchair with patients

  • Must be able to ride elevator with patients

  • Preferred Skills and Qualifications *

  • Bilingual (Spanish/Arabic)

  • Experience with IDX documentation system

Job: *Clerical Jobs

Organization: *87940 - Guest Services

Title: Concierge/Receptionist

Location: La Mesa-Grossmont Hospital

Requisition ID: 88254